Preguntas frecuentes APP - Liberr

  • What is Liberr?
    Liberr fue creado con el ánimo de solucionar los problemas para encontrar proveedores idóneos, seguros, cumplidos para la prestación de servicios como: mantenimiento de aire acondicionado, mensajero, plomero, electricista, conductor, aseadora, servicios de belleza o de salud y muchos más. Es una aplicación móvil cuya misión es crear oportunidades para miles de personas en Panamá, que quieran trabajar de manera independiente ya que te permite ofrecer tus servicios libremente. Todos aquellos que tengan una carrera universitaria o técnica, o que tengan experiencia confirmada, mayores de edad en búsqueda de fuente de ingresos, pueden ser parte de los socios Liberr.
  • How does Liberr work?
    You can see this video in which we explain how Liberr works click here to follow this process:
    1. Download our application and register here.
    2. Find the category related to the service you need, select the desired service.
    3. You must answer and indicate the characteristics of the service, date and place where the provider will be presented.
    4. Select the payment method and confirm the service order.
    5. This will connect you to the closest person available, who has passed all of our security and suitability filters.
    6. You will always be advised and accompanied by our Liberr professionals in case of any inconvenience click here.
    7. We have civil liability insurance in case of any damage caused and life insurance for our suppliers.
  • What is the procedure to find a provider with my specific task?
    Once you have made the request for a certain task, our search engine will connect you to the closest and most qualified person through our platform, to be able to pay safely, at the price agreed from the beginning, easily and quickly.
  • What should I include in the description of the service I need?
    Describe the details required in the provision of the service, being more specific in the service required the provider will be able to meet your expectations, if necessary you can also upload photos that help the provider to have a better idea of the service to provide.
  • How much will I be charged?
    Depending on the type of service you are requesting, the time required, the cost of an hourly rate will be calculated for the specific task you need to complete. The prices of the services are standardized, seeking that customers and service providers have a fair rate, according to the market.
  • How and when is the payment made?
    You must register your credit card before confirming the service order, and when the service order is taken by the service provider and the service has been successfully rendered, your credit card is debited.
  • Where are Liberr services available?
    Liberr services remain available in the city of Panama and its surroundings, soon it will be available in other cities of Panama and in other countries.
  • How are service providers selected?
    Service providers have successfully passed:
    1. Vetted, Background-Checked providers.
    2. Their suitability has been verified, and that they can effectively provide the service offered, validating their resume, professional references.
    3. They have been trained in customer service and in the use of the Liberr application.
  • How do I contact a Liberr service advisor?
    You will always have a Liberr advisor available for any query, claim or support throughout the service provision process. You can contact them through Whatasapp here or by email contacto@liberr.com.
  • As a customer, what insurance coverage do I have?
    Una póliza por US$ 25.000 por daños y robos en caso de cualquier inconveniente presentado. También los proveedores Liberr cuentan con un seguro de vida por USD$ 20.000 y accidentes por USD$ 2.000.
  • How do I contact a service provider who will fulfill my service order?
    When the service provider has confirmed that it takes the requested service, you will have available the internal chat of the Liberr application, you will be able to communicate through this channel.
  • Do I have a working relationship with the service provider?
    You do not have any employment relationship with the provider that provides the service, both the client and the service provider are free to select the schedule, duration of work, there is no obligation to agree to provide a service, the service provider is total freedom to accept it, is under the modality of provision of services.
  • How do I sign up?
    You can see this video here con el detalle de como volverte un socio Liberr o seguir este proceso: Debes realizar el siguiente proceso:
    1. Go to the option to become a partner here.
    2. Download the Liberr partner application.
    3. Enter the personal data for your registration.
    4. Enter the location address of your business or where you stay.
    5. Take a photo to save in the member profile.
    6. Attach the resume and job references in PDF format, you can use the CAM Scaner application downloaded download here to convert your documents into PDF format.
  • How long does the application process take?
    After submitting your application and the necessary documents, you will receive a confirmation email. After we send your application to our recruitment team, the appointment is scheduled to validate the profile.
  • How many services can I offer and what are the rates?
    The amount of services that each provider can offer are different: you will be able to choose between 5 services per category in your ability. You would charge your customer a standardized hourly rate based on the type of service you provide.
  • How do I know if I am qualified?
    1. Debe de tener al menos 3 meses o más de experiencia en una habilidad especifica 2. Debe tener un teléfono móvil que funcione con datos celulares 3. Debe tener una identificación, cedula o pasaporte 4. Debe tener un historial criminal limpio 5. Debe poder moverse de un lugar a otro 6. Debe poder trabajar físicamente u online 7. Debe hablar español o inglés 8. Debe ser mayor de edad
  • What is NT / RUC? How do I find it?
    (NT) is the taxpayer identification number for tax matters. This number will be assigned for the purposes of control and payment facilities for taxes administered by the (DGI). For more information on how to obtain it, visit the website https://dgi.mef.gob.pa/Tramites-servicios/Asignación-NT.html The Unique Taxpayer Registry (RUC) is the tax identification of any natural or legal person that performs an economic activity in Panama, which is assigned by the General Directorate of Income (DGI). For more information on how to obtain it, visit the website https://dgi.mef.gob.pa/Registro.html
  • What government IDs are acceptable?
    LIBERR will accept Passport, Panamanian ID and driver's license.
  • How long does it take to get approval?
    Your request will be reviewed within 3-5 business days. We will send you the confirmation with the final decision to the email provided in the registration form.
  • Do I have a working relationship with Liberr or with the client?
    You do not have any employment relationship with Liberr or with the client, the provider that provides the service, both client and service provider are free to select the schedule, duration of work, there is no obligation to agree to provide a service, the provider of service is in total freedom to accept it, it is under the modality of provision of services.
  • As a member, what insurance coverage do I have?
    Liberr members also have life insurance for USD $ 20,000 and accidents for USD $ 2,000. And the clients a policy for US $ 25,000 for damages and theft in case of any inconvenience presented.

en_US
Abrir chat
Hola 👋
¿En qué podemos ayudarte?